Cookies Policy

What cookies are

Cookies are small text files or similar data files that may be stored on your computer, mobile device or other device when you visit a website. They allow a website to recognise a device, remember information about a visit and provide certain features. Cookies do not normally contain information that directly identifies you, although information associated with a cookie may sometimes be linked with account, device or usage information.

We may also use technologies that work in a similar way to cookies. These can include pixels, tags, software development kits, local storage and device identifiers. In this policy, we use the word cookies to refer to cookies and similar technologies unless we state otherwise.

Cookies can be session cookies or persistent cookies. Session cookies are generally removed when you close your browser. Persistent cookies remain for a longer period or until they expire or are deleted. The length of time a cookie remains on your device depends on its purpose, its settings and the service that places it.

First-party and third-party cookies

First-party cookies are placed by Betjohn Casino or by a service operating on our behalf. Third-party cookies are placed by another organisation whose services may be used on the website. For example, third-party providers may support website measurement, security, payment functionality, identity checks, customer support or advertising. Those providers may process information under their own policies and terms.

How cookies may be used

The types of cookies used on the website may change as features, services and legal requirements develop. Cookies may be used for the following general purposes:

• Strictly necessary cookies: These support core website functions, account access, session management, security, fraud prevention, traffic management and other features needed to provide services you request. The website may not operate correctly without these cookies.
• Preference or functional cookies: These remember choices such as language, region, display settings or other preferences. They can make your visits more convenient by reducing the need to enter the same information repeatedly.
• Performance and analytics cookies: These help us understand how visitors use the website, including which pages are viewed, how features perform and whether errors occur. The information may be used to maintain, improve and develop the website.
• Security and risk cookies: These help detect unusual activity, protect accounts, prevent misuse and support responsible operation of online gambling services. They may be used alongside other checks designed to protect the website and its users.
• Marketing or advertising cookies: Where used and permitted, these may help measure campaigns, show more relevant communications or understand interactions with marketing content. These cookies may allow a provider to recognise a browser or device across different websites or services.
• Third-party service cookies: Providers supporting functions such as payments, verification, customer support, content delivery or embedded features may use cookies or similar technologies. Their use may be governed by their own privacy information.

Cookies may collect information such as an internet protocol address, browser type, device type, operating system, referring page, pages viewed, approximate location, interaction history, session information and technical events. The information collected depends on the cookie and the way the website is used. We may combine cookie information with other information where permitted and where this is necessary for the purposes described in our Privacy Policy.

Cookies are not intended to replace age, identity, account, payment, safer gambling or other verification processes. We may use information from cookies and similar technologies as part of security and service management, but a cookie by itself does not confirm a person's identity, eligibility or entitlement to use a particular service.

Your choices and cookie controls

When available, the website may provide a cookie banner or preference tool that allows you to review and manage certain categories of cookies. You may be able to accept all optional cookies, reject optional cookies or select individual categories. Strictly necessary cookies may continue to operate because they are required for essential website functions.

Your choices may be stored in a cookie or similar technology so that the website can remember them. If you clear your cookies, change your browser or use another device, you may need to make your choices again. Changing your preferences may not remove information that has already been collected or processed before the change took effect.

Browser and device settings

Most browsers allow you to view, block, delete or restrict cookies through their settings. You may also be able to receive a notification before a cookie is stored. Mobile devices may provide settings that limit tracking or the use of advertising identifiers. The exact steps vary between browsers, operating systems and devices, so you should check the relevant settings or support information for your device.

If you block or delete cookies, some parts of the website may not work as intended. You may be signed out, lose saved preferences, need to repeat certain steps or experience reduced functionality. Disabling cookies does not necessarily prevent all data collection, because some services may use other technologies or information generated when you use the website.

Opting out of marketing technologies

Where marketing or advertising cookies are used, you may be able to control them through the website's preference tool, browser controls or options provided by the relevant service provider. Opting out may reduce the relevance of advertising but does not always mean that you will stop seeing all advertising. You may still receive general communications or service messages where they are necessary to operate your account or provide requested services.

Your cookie choices are separate from your communication preferences, account settings and safer gambling choices. You may need to manage those settings separately. Choosing to disable optional cookies does not cancel an account, remove legal obligations or change any applicable terms and conditions.

Third parties, privacy and updates

Some cookies may be placed or accessed by third-party providers that help operate, secure, measure or improve the website. These providers may process information in accordance with their own privacy notices. Their services may be located in Australia or overseas, and the way they use cookies may change from time to time. We aim to use third-party services for legitimate website, security, operational or communication purposes and to manage them in accordance with applicable requirements.

The collection and handling of personal information through cookies is also described in our Privacy Policy. That policy explains how information may be collected, used, disclosed, stored and protected, as well as the rights and choices that may be available under applicable Australian privacy requirements. If there is a difference between this Cookies Policy and the Privacy Policy about the handling of personal information, the relevant privacy information should be read together with this policy.

Keeping your account and device secure

You are responsible for using a device and browser that are reasonably secure, keeping login information confidential and signing out when using a shared device. Cookies can support a session, but they do not make an account secure by themselves. If you believe that your account, device or session has been compromised, stop using the affected session and follow the account security or support process made available on the website.

Changes to this policy

We may update this Cookies Policy when our website, technology, service providers or legal obligations change. The updated version will be published on the website with a revised effective date where appropriate. You should review this page from time to time to understand the current approach. Where a change requires a new choice or consent, we may display an updated notice or preference tool.

If you have questions about this Cookies Policy or wish to exercise a privacy choice, use the contact or privacy options made available on the website. Please do not include unnecessary sensitive information when submitting a request. We may need to verify a request before taking action and may retain a record of the request as required for security, compliance and service administration.