Responsible Gaming

Keep gambling in perspective

Gambling involves risk, and there is no guaranteed way to win. Games are designed so that outcomes are uncertain, and past results do not determine what happens next. A win does not mean that another win is due, while a loss cannot be recovered simply by continuing to play. Avoid chasing losses and never rely on gambling as a source of income.

Before opening a game or placing a wager, decide how much time and money you can comfortably afford to spend. This amount should come from your entertainment budget after essential costs such as housing, food, bills, transport and other commitments have been covered. Do not gamble with money set aside for necessities, savings, debt repayments or someone else’s expenses.

A personal budget can help you remain aware of your gambling activity. Keep gambling funds separate from everyday spending where possible, and record deposits, withdrawals, wins and losses. Do not increase your budget because you are on a losing streak, and do not borrow money, use credit or sell personal possessions to continue gambling.

• Set a spending limit before you start and do not exceed it.
• Set a time limit and take regular breaks away from the screen.
• Avoid gambling when you are upset, tired, stressed or under the influence of alcohol or other substances.
• Do not gamble to celebrate, escape problems or change your mood.
• Remember that gambling outcomes are based on chance and cannot be controlled by a strategy or system.
• Treat every deposit as money you may lose, rather than money you expect to win.

If gambling is causing worry, arguments, financial pressure or difficulty meeting responsibilities, it is important to pause. You do not need to wait for a serious problem before asking for help.

Recognising possible warning signs

People can experience gambling harm in different ways. Some signs may be financial, while others may affect relationships, work, study, health or emotional wellbeing. Noticing one or more warning signs does not provide a diagnosis, but it can be a useful reason to review your gambling and seek independent advice.

• Spending more time or money gambling than you originally planned.
• Trying to win back losses by gambling for longer or increasing the amount spent.
• Feeling restless, irritable or anxious when you cannot gamble.
• Thinking about gambling during work, study, family time or other important activities.
• Hiding gambling activity, deposits, losses or account information from people close to you.
• Borrowing money, missing payments or using money intended for essential expenses.
• Selling belongings or using credit to fund gambling.
• Neglecting work, study, health, relationships or personal responsibilities.
• Gambling to cope with sadness, stress, loneliness, anger or other difficult feelings.
• Feeling guilt, shame or regret after gambling, but continuing to do it.
• Making repeated promises to stop or cut back without being able to do so.
• Experiencing conflict with family, friends or colleagues because of gambling.

If any of these signs feel familiar, stop gambling and take time to consider what support would be helpful. Speaking openly with a trusted person can make it easier to understand what is happening and take practical action. Independent gambling support services can provide confidential guidance without judgement.

Tools and practical steps

Responsible gambling tools can help you manage access and spending. The features available may depend on your account, product and applicable requirements. Review the account and gambling settings available to you, and choose limits that reflect what you can genuinely afford rather than what you hope to win.

• Deposit or spending limits can help restrict the amount added to an account over a selected period.
• Time reminders can help you notice how long you have been logged in or playing.
• Activity statements can help you review deposits, withdrawals, bets, wins, losses and time spent.
• Cooling-off options can provide a temporary break from gambling.
• Account closure or self-exclusion can restrict access for a longer period when a stronger measure is needed.
• Blocking software and payment controls may provide additional support outside the gambling account.

A limit is most useful when it is set before gambling begins. Consider setting a limit that cannot be increased immediately, where that option is available. If you reach a limit, do not try to work around it by opening another account, using another payment method or asking someone else to gamble on your behalf.

If you want to take a break, use the available cooling-off or self-exclusion process and avoid returning before the period ends. Self-exclusion is intended to help people restrict their own access to gambling. It should be used together with other support, such as financial planning, counselling, practical barriers and conversations with trusted people. In Australia, you may also consider the national self-exclusion register, BetStop, where it is relevant to your circumstances and the gambling services covered by that register.

If you cannot access a setting or are unsure how a control works, review the help information available through your account or contact the relevant support channel shown on the website. Do not share your password, payment details or account access with another person.

Support, privacy and safer access

You can seek help from an independent gambling support service in your state or territory. These services may offer counselling, information, financial guidance and support for affected family members or friends. A general health professional can also help with stress, anxiety, depression or other issues that may be connected with gambling. Independent support is available whether you gamble occasionally or frequently, and whether you have experienced financial loss or not.

If gambling is affecting someone close to you, you can ask for support even if that person does not want help. Set clear boundaries around money, protect essential household funds and avoid covering up gambling-related problems. Support should focus on safety and practical steps rather than blame.

Gambling services are for adults only. Do not allow a person under the legal gambling age to use your account, payment method or device for gambling. Keep login details secure and use appropriate device or parental controls where children or other vulnerable people may have access. If you believe an account is being used by someone who is not permitted to gamble, stop activity and report the concern through the support process available on the website.

Information about your account and responsible gambling choices should be handled in accordance with the applicable privacy requirements and the website’s Privacy Policy. You should only provide information through the official account or support channels made available by Betjohn Casino. Be cautious of unsolicited messages requesting passwords, payment details or transfers.

If gambling has contributed to an immediate risk to your safety or the safety of another person, stop gambling and seek urgent assistance through appropriate emergency or health services. For ongoing gambling concerns, contact an independent Australian gambling support organisation. Asking for help early is a practical step and does not require you to manage the situation alone.

Our approach

Betjohn Casino aims to provide information that helps players make informed choices about gambling. Responsible gaming is a shared responsibility: the website may provide account controls and information, while players remain responsible for using those tools, protecting their account and deciding whether gambling is appropriate for them. If gambling no longer feels safe or enjoyable, the safest choice is to stop and seek support.